Kalos Golf seeks an experienced hospitality, travel, or private club professional to serve as an International Tour Director. Tour Directors are responsible for coordinating and executing our exceptional golf and leisure travel programs for discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide.

The Tour Director serves as the operational leader of each program and is responsible for delivering the high-touch service, comfort, convenience, and camaraderie that define the Kalos experience. Tour Directors represent the Kalos brand throughout the guest journey and are entrusted with ensuring that each program reflects the standards of excellence expected by our esteemed guests. This role combines luxury hospitality, international travel operations, group leadership, communications, relationship management, and real-time problem solving.

Position Responsibilities

Guest Experience Expertise

• Create a welcoming and personalized atmosphere, with a guest-centric mindset.
• Anticipate guest needs and proactively address concerns; exercise service recovery.
• Maintain guest confidence and implement solutions in rapidly changing situations.
• Establish meaningful connections with guests before, during, and after travel.

Leadership & Team Coordination

• Lead and support 5+ members of a Kalos team on trips ranging from 40-120 guests.
• Provide clear and thorough communications via prepared documents as well as spontaneous emails, phone calls, texts, and public announcements.
• Demonstrate calm, decisive leadership and adaptability to change.
• Foster a warm culture of respectful camaraderie, collaboration, and inclusion.

Program Planning & Execution

• Develop comprehensive operational itineraries with seamless logistics for assigned trips.
• Possess financial acumen to manage trip budgets of $1 million +
• Prepare detailed operational documentation and contingency plans.
• Manage precise daily tour schedules and deliver trip plans safely and efficiently.

Vendor & Partner Management

• Build trust-based and productive relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination management companies, and local vendors.
• Ensure contractual commitments and service standards are fulfilled.
• Identify potential operational risks before they impact guests.
• Resolve disruptions with urgency, sound judgment, and solid financial stewardship.

Qualifications

Required

• Bachelor’s degree
• 8+ years of experience in hospitality, tourism, luxury travel, private club management, event operations, cruise operations, destination management, or related field
• Demonstrated experience leading customer-facing operations
• Exceptional organizational and project management skills
• Outstanding verbal and written communications, including comfort with public speaking
• Strong interpersonal and relationship-building skills
• Ability to prioritize multiple responsibilities simultaneously, on deadline
• Existing proficiency with Microsoft Word, Excel, Teams, OneDrive
• Ability to travel for extended periods such as two weeks at a time, 4-6 times annually

Preferred

• Knowledge of golf operations and golf tournament administration
• Private club management experience
• Experience leading escorted tours or group travel programs
• Event management experience
• History of working with sophisticated, high-expectation clientele
• International travel experience
• Foreign language proficiency
• Experience using MAC computer hardware
• Experience with Golf Genius and/or FileMaker Pro software

Working Conditions

• Willingness to work onsite full-time in a traditional office environment 4-5 days weekly
• Availability to work weekends, holidays, evenings, and non-traditional schedules

Compensation & Benefits

• Competitive compensation plan commensurate with experience
• Opportunity to earn an annual bonus
• Complete benefits package, including health coverage for the employee and company retirement plan contributions

To apply, please submit a resume and cover letter via email (no calls, please) to careers@kalosgolf.com. Your cover letter should address:

• Why you are interested in joining the Kalos Golf team.
• How your experience will contribute to a first‑class travel experience.
• Your specific level of experience and areas of expertise.

Kalos Golf seeks an experienced Growth Marketing Manager to help drive demand and occupancy across select journeys departing within the next 10-12 months. Reporting to the VP of Marketing, the Growth Marketing Manager is responsible for developing and executing marketing initiatives that attract qualified travelers and support the continued growth of our luxury travel programs.

This role serves as a key contributor within the marketing team and is responsible for planning, launching, and optimizing campaigns across multiple channels. The position combines strategic planning, campaign management, performance analytics, creative execution, and cross-functional collaboration to deliver measurable business results. The role is based in our Chapel Hill office Monday through Thursday, with the option to work remotely on Fridays.

Position Responsibility

• Own the marketing plan and occupancy goals for three to five priority trips departing within 10–12 months, maintaining focus as the wider team shifts to future departures.
• Build destination-specific acquisition strategies targeting qualified prospects beyond the existing Kalos database.
• Develop and manage integrated campaigns across paid and organic social, search, retargeting, landing pages, video, direct mail and lead nurturing, among others.
• Translate remaining capacity, booking pace, audience fit and contribution potential into campaign priorities and budget recommendations.
• Partner with Guest Services and the wider marketing team to convert qualified prospects from initial interest to conversation and reservation.
• Own campaign measurement, reporting, attribution and optimization against incremental passengers, qualified inquiries, conversion, occupancy, revenue, gross margin contribution and return on spend.
• Build repeatable playbooks to identify and support trips with remaining capacity earlier and more effectively.
• Protect the Kalos positioning by driving demand without discounting, sales-led messaging or urgency that undermines the brand.

Experience & Qualifications

• Significant experience in growth marketing, demand generation, performance marketing or integrated campaigns.
• A track record of driving measurable revenue or customer acquisition for high-consideration products or services.
• Strong paid social and digital acquisition skills, including audience development, retargeting, creative testing and budget optimization.
• The ability to diagnose demand challenges, prioritize opportunities and build focused strategies rather than simply execute a content calendar.
• Hands-on creative skills in copywriting, short-form video, imagery and digital content, with sound judgment about when to use external support.
• Familiarity with Adobe Creative Suite, particularly InDesign, Photoshop and Illustrator, is a plus, but not essential.
• Confidence with analytics, dashboards, conversion funnels and attribution, and the ability to translate insights into clear recommendations for senior leaders.
• Excellent judgment and a polished, understated communication style suited to an affluent, relationship-oriented audience.
• Experience in luxury travel, premium cruises, private clubs, resorts, destination marketing, active-adult lifestyle brands, financial services, luxury real estate or other businesses serving affluent consumers.
• Golf knowledge or affinity is advantageous, particularly the ability to communicate credibly with a golfing audience.
• Comfort with Mac and Microsoft Office; HubSpot and Copilot experience is a plus.

For more information and to submit your application, please click here.